10918 Brockway Rd, Truckee CA 96161 866.582.5655 | 530.582.5655



    Any personal contact information that you send to us through the website will only be used for the purposes of keeping you informed about our facility via email or postal mail.

    We do not sell individuals, businesses or organizations our mailing list. If you would like to be removed from our mailing list, please click on contact us and send us your request.

    Information we collect includes:
    Name, home or work address, phone number, credit card details, any information necessary to fullfil special requests (e.g., health conditions that require specific accommodation, purchase of goods and services).

    How we use this information:
    Subject to applicable laws, we may collect, use and disclose relevant portions of your personal information in order to provide and charge for the hotel accommodation and other goods and services you purchase, conduct market research, customer satisfaction and quality assurance surveys, direct marketing and sales promotions, respond to requests for information and services, provide for the safety and security of staff, guests and other visitors, administer general record keeping meet legal and regulatory requirements, and process credit applications.

    Disclosures of your personal information:
    From time to time, we may disclose your personal information. We would always make that disclosure in accordance with applicable law. Circumstances where we might make such disclosure include:

    Our Agents, Service Providers and Suppliers:

    Like most international hotel brands, we may outsource the processing of certain functions and/or information to third parties. We may also engage market research firms to assist us in contacting guests for the purpose of market research and quality assurance. When we do outsource the processing of your personal information to third parties or provide your personal information to third party service providers, we oblige those third parties to protect your personal information in accordance with the terms and conditions of this Policy, with appropriate security measures and prohibit them from using your personal information for their own purposes or from disclosing your personal information to others.

    Credit Authorization:

    When you request credit, your personal information will be used and disclosed to appropriate third parties in accordance with applicable laws for the purpose of determining whether to grant and maintain a line of credit to you.

    Legal Requirements:
    We reserve the right to disclose any personal information we have concerning you if we are compelled to do so by a court of law or requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain personal information collected and to process such personal information to comply with accounting, tax rules and regulations and any specific record retention laws.